1. Processing Time:
- Orders are processed within 1-2 business days after payment confirmation.
- During peak seasons or promotions, processing times may slightly extend.
2. Shipping Methods and Times:
- All orders are shipped from Sydney, New South Wales, Australia.
- We offer standard shipping across Australia via Australia Post. Delivery times typically range from 2-7 business days, depending on your location.
- At this time we do not offer Express shipping options.
3. Shipping Rates:
- Shipping rates will be calculated automatically at checkout.
- Where you purchase multiple items you may qualify for free shipping. If free shipping is available for your order it will be shown at checkout.
4. Tracking Your Order:
- Once your order has shipped, you will receive a shipping confirmation email with tracking details.
- You can track your order using the provided tracking number via the Australia Post website at https://auspost.com.au/mypost/track/search
5. International Shipping:
At this time, we only ship within Australia. We do not offer international shipping.
6. Delivery Issues:
While we strive to ensure timely deliveries, external factors such as weather conditions or carrier delays may occasionally affect delivery times. We appreciate your patience and understanding in such situations.
7. Order Changes and Cancellations:
Please contact us immediately if you need to make any changes to your order or cancel it. Once an order has been processed and shipped, we are unable to make changes or cancellations.
8. Customer Support:
If you have any questions or concerns regarding your order, shipping, or delivery, please don’t hesitate to contact our customer support team at support@fenncollection.com.au. We’re here to help!
9. Returns and Refunds:
For information on returns and refunds, please refer to our Returns Policy
10. Legal Disclaimer:
Our shipping policy is subject to change without prior notice. Any changes will be communicated through our website and updated policies.