At Fenn Collection, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information to provide you with our products and services, improve our offerings, and enhance your shopping experience. The types of personal information we may collect include:

  • Name
  • Email address
  • Postal address
  • Telephone number
  • Payment information (e.g. credit card details)
  • Purchase history
  • Browsing and shopping behaviour
  • Any other information you provide to us voluntarily

2. How We Collect Personal Information

We collect personal information in various ways, including:

  • When you visit our website and make a purchase
  • When you create an account with us
  • When you subscribe to our newsletter or marketing communications
  • When you contact our Customer Service team
  • Through cookies and similar technologies that track your browsing behaviour

3. Use of Personal Information

We use your personal information for purposes including:

  • Processing and fulfilling your orders
  • Communicating with you about your orders, inquiries, and requests
  • Sending you marketing communications, if you have opted in to receive them
  • Improving our website, products, and services
  • Conducting market research and analysis
  • Complying with legal and regulatory requirements

4. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • To our service providers who assist us in operating our business (e.g. payment processors, shipping companies, marketing service providers)
  • To comply with legal obligations, such as responding to a court order or law enforcement request
  • To protect the rights, property, or safety of Fenn Collection, our customers, or others
  • With your consent or at your direction

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing physical, technical, and administrative security measures.

6. Access to and Correction of Personal Information

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date. To request access or correction, please contact our Customer Service team at support@fenncollection.com.au

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Customer Service team at support@fenncollection.com.au or write to us at:

Fenn Collection
M30 Trading Pty Ltd
PO Box 575
Lane Cove
NSW
1595

Thank you for trusting Fenn Collection with your personal information. We value your privacy and are committed to protecting it.